It’s Time to Have an Honest Conversation about Yelp—The Truth about Online Reputation Management

Revised: 06/26/2017 with more updated information “All of our other customers are getting the emails.” The condescending tone the woman at the UPS store used to tell me this absolutely infuriated me. I was in the middle of a 12-hour workday, just returning from driving over 4 hours to visit a client, and was questioning

Dealing with Bad Reviews Online: Yelp, Google, and More!

This is going to be the first in a set of articles dealing with negative reviews and comments across a variety of platforms. Make sure you’re subscribed to my mailing list to get the updates! Author’s Note: As I was writing this set of articles, something really interesting happened, a doctor actually sued over a