Napa Wine Tours Case Study

Reinforcing Napa Wine Tour’s Mission of Patience and Passion with Wine Country Web Design.

The beautiful wine country of California is home to upwards of 400 prominent wineries. Essential to the success of those wineries is the consistent flow of visitors who travel from around the world to experience internationally-acclaimed winemaking, wine tasting, and one-of-a-kind wine events that only take place in California.

To make the latter possible, however, there is the continual need fortransportation services that specialize in providingunique wine tours of the state’s many award-winning wineries and vineyards.

So, forcompanies like Napa Wine Tours—a valued client of Jay Nine—respect and reputation come from providing custom tour services that allowthose not nativeto the region to experience the true essence of wine country.

About Napa Wine Tours

Napa Wine Tours (NWT) is a concierge wine tour company located in the heart of Napa Valley. As the largest luxury wine tour operator in the Napa Valley wine country, NWT is at the forefront of coordinating tour experiences that help tourists and locals become better acquainted with California’s world of wine.

The brand prides itself on providing intimate wine tours set against the backdrop of the Mediterranean climate and flourishing vineyards of the beautiful NapaValley region.

The Challenge

While it isn’t difficult to convince visitors and locals of Napa Valley to add a wine tour to theiritinerary, that goal isless likely to happen when relying on an outdated, visually-lacking, and hard-to-navigate website—which was the case for Napa Wine Tours.

For years, the team at NWT relied on its original website design to attract and convert website visitors. For a while, it worked – but because their website had never been updated, it left a lot to be desired. After years of trying to stick it out, the NWT team decided it was time for anew website that would bring more life and layers to Napa Wine Tour’s online presence.

Without a clear vision for the direction their new site should go in, the NWT team turned to Jay Nine.

The Objectives

From the beginning, it was clear that NWT required a fresh website design that captured both their passion for what they do and the captivating history and present of the luxury wine tour experiences they host across California wine country.

Previously, the NWT website was bogged down with local content that, while was very useful for educating visitors, missed the mark when it came to user-friendliness, aesthetics, and navigation.

We this in mind, we conducted a deep review ofNWT’s old website to pinpoint all the trouble areas that were keeping the company from converting visitors. During this process we identified key priorities and objectives that would guide site development and serve as the backbone to the future success of the Napa Wine Tour website:

  • Dramatically improve overall aesthetic and visual appeal
  • Showcase and emphasize pre-packaged tour options on homepage for efficient booking
  • Enhance on-site experience through improved navigation and offerings
  • Elevate user engagement and loyaltywith primely positioned CTAs
The Results

The new Napa Wine Tour website is attractive, authentic, and easy to explore. The design elements we incorporated better reflect the current culture of the NWT brand—something that was missing from the company’s previous behind-the-times design.

Also, the site’s new navigation was a top priority. In the past, it was almost impossible for visitors to quickly find what they needed. To combat this, we structured the new NWT site around clear actions and paths with straightforward language like “Tours,” “Our Approach,” “Learn More,” and “Book Now.”

Another important dimension that was missing from NWT’s previous wine country website design was an inviting user experience. The old site was focused more on content and less on UX. Knowing that such an approach would only continue to hurt the brand’s conversion rates, we added a variety of new images and icons that help set the tone of NWT’s wine tour experiences even before a visitor books.

Treading New Soil

Experience is very much at the forefront of every great luxury wine tour service—Napa Wine Tour included. However, for far too long the team’s experience and incredible knowledge of the Napa Valley wine country were being overlooked by visitors who were simply not impressed enough with the previous Napa Wine Tour website to place a booking.

But, all of that has changed.

With robust new navigation options, customized design, and other key integrations, every visitor to the new Napa Wine Tour website encounters the much-desired balance of content and design necessary for enjoying one’s on-site experience.

To top it all off, the Napa Wine Tour team also enjoys the luxury of having an easy-to-manage WordPress site that can grow and expand in the same direction as their business.